Return and Refund Policy

Returns and Refunds

Fine Art Prints and Wall Hangings
Due to the delicate nature of our fine art products, we are unable to accept exchanges or refunds for change of mind. Please make sure you select the correct products before purchasing.

Sale Items
Products purchased using a promotional code, or that have been purchased at a discounted price, are ineligible for a refund. Please carefully consider your items before purchasing.

Incorrect Items
If you have received your online order and the contents don’t match what you ordered, please contact us immediately using our contact form. Include your name and order number in the message.

Lost or Damaged Goods
If goods are lost or damaged (upon opening); please get in touch using the contact form within 7 working days of receiving your order so we can investigate the surrounding circumstances. Include your name and order number in your message. If damaged, keep the product and all original packaging as we may require these to process your claim.

If your shipment is lost in transit, we will make all reasonable attempts to assist with the location of your order, and assist with the re-delivery and return of items not received. Once the item has been processed through our third party vendor for dispatch, all lost/damaged packages must be reviewed and communicated via the vendor, with our assistance.

Faulty Items
Faulty or incorrect items will be refunded or exchanged; please notify us using the contact form within 7 working days of placing your order. Goods are classified as faulty if they are faulty on receipt. Please note items damaged as a result of normal wear and tear are not considered faulty. Austin Bloom reserves the right to inspect items.

Buy-Now-Pay-Later Purchases
If you have purchased using Afterpay and your return qualifies for a refund, you will be credited back through your chosen platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher as usual when we receive the return.